Voice of the Customer
You chose ProLift based on our expertise and expect the delivery of your truck to flow smoothly. To ensure we are delivering the ultimate customer experience, ProLift invites you to give input on three key areas – Sales & Delivery, Service & Parts and Product Experience.
No Survey? Don’t Worry - We're Still Listening!
ProLift is committed to creating an ecstatic customer experience. If you would like to share comments, questions or suggestions, please click here.
96% of our surveyed customers would recommend ProLift to handle your forklift needs … And, 97% would repurchase another Toyota product.
ProLift is proud to share our customer rankings for overall satisfaction in the following categories:
• Sales 97%
• Delivery 97%
• Service 98%
• Parts 91%
• Dealer 94%
• Product 97%
• Sales 97%
Voice of the Customer Surveys
Each time you purchase a Toyota forklift, you are invited to provide insight about your experience with ProLift, its personnel and the product performance. You will receive three surveys over a 12-month period.
Sales & Delivery
Received approximately 2 months after your new equipment delivery, this survey focuses on ProLift’s sales personnel and equipment delivery. Our goal is to ensure you were provided with the proper recommendations and had the equipment delivered when promised.
Service & Parts
Received approximately 6 months after delivery, this survey will inquire about the aftermarket support experience you are receiving from ProLift. Our goal is to provide you with accurate service estimates and have needed parts available.
Received approximately 12 months after delivery, this survey gives you the opportunity to share insight about the product quality and performance. Our goal is to have you recommend both ProLift and Toyota for future forklift need purchases.